Shipping & Delivery
Inspected, hand-steamed, and securely packaged formalwear delivered directly to your doorstep across the United States and over 230 international destinations.
Tailored Delivery for Your Defining Moment
At BOUTINIE, we know that finding the perfect gown is only half the journey—ensuring it arrives in pristine, runway-ready condition well before your event date is our highest priority. Whether you are stepping onto the prom dance floor, attending a black-tie gala, or celebrating as a guest of honor, our concierge fulfillment protocol is engineered to provide peace of mind.
Every single designer gown is hand-inspected by our senior garment specialists, freshly steamed, enclosed in a protective boutique dust bag, and sealed in crush-resistant packaging before transfer to our trusted courier partners.
Complimentary US Shipping
Enjoy complimentary standard shipping automatically applied at checkout on all orders within the United States of $200 USD or more.
Standard $0.00 on orders $200+Worldwide White-Glove
Global door-to-door delivery serving 236 countries across Europe, South America, and beyond. Complimentary worldwide delivery on orders over $500 USD.
Free International on $500+1–2 Day Atelier Dispatch
In-stock designer dresses are hand-finished and dispatched within 1–2 business days (Monday through Friday, excluding national holidays).
Fast 24–48h DispatchTracked & Insured Transit
Receive automated real-time tracking links directly to your inbox and phone the moment your package is scanned by UPS, FedEx, or DHL.
Live Doorstep Milestone TrackingShipping Rates & Delivery Timeframes
All rates and transit estimates reflect Boutinie’s official Shopify checkout configuration. Shipping fees are calculated live during checkout based on your destination address.
United States (Domestic)
All 50 states, domestic territories & military APO/FPO addresses
| Shipping Service | Order Subtotal | Carrier Transit Time | Rate |
|---|---|---|---|
| Free Standard Shipping Most Popular | $200.00 USD and above | 3–6 Business Days | FREE ($0.00) |
| Standard Shipping Tracked ground delivery (USPS / UPS) | Under $200.00 USD | 5–8 Business Days | $15.00 USD |
| Express Shipping Priority air courier dispatch (UPS / FedEx 2-Day Air) | Any order value | 2–3 Business Days | $30.00 USD |
Canada
Ontario, Quebec, British Columbia, Alberta & all Canadian provinces and territories
| Shipping Service | Order Subtotal | Carrier Transit Time | Rate |
|---|---|---|---|
| Free International Shipping Luxury Benefit | $500.00 USD and above | 6–10 Business Days | FREE ($0.00) |
| Standard International Tracked cross-border post (Canada Post / USPS) | Under $500.00 USD | 7–12 Business Days | $25.00 USD |
| Express International Expedited air courier (DHL Express / FedEx Priority) | Any order value | 2–4 Business Days | $55.00 USD |
United Kingdom
England, Scotland, Wales, Northern Ireland, Channel Islands & Isle of Man
| Shipping Service | Order Subtotal | Carrier Transit Time | Rate |
|---|---|---|---|
| Free International Shipping Luxury Benefit | $500.00 USD and above | 6–10 Business Days | FREE ($0.00) |
| Standard International Tracked cross-border delivery (Royal Mail / ParcelForce) | Under $500.00 USD | 7–12 Business Days | $22.00 USD |
| Express International Expedited priority courier (DHL Express / FedEx) | Any order value | 3–5 Business Days | $45.00 USD |
Europe (Continental & EU / EEA)
France, Germany, Italy, Spain, Ireland, Switzerland, Austria, Belgium, Netherlands, Sweden, Denmark & 50+ European countries
| Shipping Service | Order Subtotal | Carrier Transit Time | Rate |
|---|---|---|---|
| Free International Shipping Luxury Benefit | $500.00 USD and above | 6–10 Business Days | FREE ($0.00) |
| Standard International Tracked cross-border post (Local Post / DPD) | Under $500.00 USD | 7–14 Business Days | $22.00 USD |
| Express International Expedited courier (DHL Express / UPS Air) | Any order value | 3–5 Business Days | $45.00 USD |
Africa
South Africa, Egypt, Morocco, Nigeria, Kenya, Ghana & supported African destinations
| Shipping Service | Order Subtotal | Carrier Transit Time | Rate |
|---|---|---|---|
| Free International Shipping Luxury Benefit | $500.00 USD and above | 8–15 Business Days | FREE ($0.00) |
| Standard International Tracked cross-border delivery | Under $500.00 USD | 10–18 Business Days | $25.00 USD |
| Express International Expedited courier (DHL Express / FedEx International) | Any order value | 4–7 Business Days | $55.00 USD |
Middle East
United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman & supported GCC destinations
| Shipping Service | Order Subtotal | Carrier Transit Time | Rate |
|---|---|---|---|
| Free International Shipping Luxury Benefit | $500.00 USD and above | 6–12 Business Days | FREE ($0.00) |
| Standard International Tracked cross-border delivery (National Post / Aramex) | Under $500.00 USD | 8–16 Business Days | $25.00 USD |
| Express International Expedited courier (DHL Express / FedEx Priority) | Any order value | 3–5 Business Days | $55.00 USD |
International (Asia-Pacific, Latin America & Worldwide)
Australia, New Zealand, Japan, Singapore, South Korea, Brazil, Argentina, Mexico & over 160 global destinations
| Shipping Service | Order Subtotal | Carrier Transit Time | Rate |
|---|---|---|---|
| Free International Shipping Luxury Benefit | $500.00 USD and above | 7–14 Business Days | FREE ($0.00) |
| Standard International Tracked cross-border delivery | Under $500.00 USD | 10–18 Business Days | $25.00 USD |
| Express International Expedited international air courier | Any order value | 4–7 Business Days | $55.00 USD |
Understanding Your Estimated Arrival
To ensure your formalwear arrives in time for your event, please distinguish between Processing Time and Transit Time.
Atelier Inspection & Packaging (1–2 Days)
All in-stock gowns undergo a comprehensive quality audit: hand inspection of sequins, boning, zippers, and hem lines, followed by steaming, dust-bag wrapping, and protective boxing.
Carrier Transit & Milestones
Your tracking number is activated as soon as the courier scans your package at our facility. Transit timelines start from the carrier’s initial intake scan.
Event Safety Buffer Recommendation
For prom, pageant, and bridal events, we strongly advise placing your order at least 2 to 3 weeks before your function date to accommodate any customary local dressmaker alterations.
Frequently Asked Questions
Key information concerning delivery addresses, courier tracking, and seasonal event schedules.
Do you ship to P.O. Boxes or military APO/FPO addresses? +
Yes, for domestic United States orders, standard shipping can be delivered to P.O. Boxes and APO/FPO military addresses via USPS. However, please note that Express Shipping requires a physical street address, as private expedited couriers (such as UPS and FedEx) cannot deliver to P.O. Boxes.
What should I do if my event date is approaching quickly? +
If your event is within the next 7 business days, we highly recommend selecting Express Shipping ($30 USD Domestic / $45–$55 USD International) at checkout and contacting our Concierge Team immediately via WhatsApp (+1 775-902-7913) with your Order ID and event date so we can prioritize atelier packaging.
Does my delivery require a signature? +
To protect high-value designer formalwear from porch theft or weather exposure, select orders over $500 USD or orders sent via Express International courier may require a signature upon delivery. If no one is available, the courier will leave a notice with rescheduling or local pickup instructions.
Why has my tracking number not updated for 24–48 hours? +
When a shipping label is generated, tracking indicates "Label Created" or "Pre-Shipment." The initial milestone scan takes place once the courier trailer arrives at the regional distribution center, which may take up to 24–48 hours during peak prom weekends. Rest assured your parcel is in active motion.
How are gowns packaged to avoid transit damage? +
Every Boutinie gown is placed in an acid-free protective dust sleeve and carefully folded inside a sturdy, heavy-duty carton box. We never roll or crush formalwear into plastic envelopes, ensuring delicate corsetry, horsehair braids, and hand-stitched beadwork arrive intact.
Taxes, Customs & Import Duties
Domestic (United States): Applicable state and local sales taxes are calculated at checkout in compliance with destination state regulations. Product prices on the storefront are listed net of state tax.
International Shipments (DAP — Delivered At Place): All orders shipped outside the United States are dispatched under DAP incoterms. Product prices and shipping fees paid at Boutinie checkout do not include local import duties, foreign value-added taxes (VAT/GST), or customs brokerage fees that may be assessed by your nation’s border agency.
Any import duties or clearance fees assessed by local customs authorities are the sole responsibility of the recipient and must be cleared prior to final delivery.
Important Customs Guidance
- Customs agencies may periodically request identification or VAT numbers from recipients.
- Duty rates vary widely by country classification for eveningwear textiles.
- Refusing a package due to customs duties will result in return freight and restocking deductions from any applicable refund or store credit.
Tracking Your Order
The moment your gown completes final atelier inspection, an automated shipping confirmation email with your dedicated courier tracking link will be sent to the email address entered at checkout.
Address Changes & Delivery Policies
Address Change Window (2 Hours)
Because our fulfillment center operates rapidly to ensure on-time event dispatch, shipping address correction requests must be submitted within 2 hours of order placement. Once a courier tracking number is assigned and the manifest has closed, address modifications cannot be altered by our support team.
Undeliverable & Refused Shipments
Please ensure your delivery address includes all apartment, suite, or unit details. If a parcel is returned to our atelier as undeliverable due to an incorrect customer address, multiple missed delivery attempts, or customs refusal, the customer is responsible for re-shipment freight fees.
Lost or Damaged Transit Claims
All shipments are insured against total loss in transit. In the rare event that a package indicates "Delivered" but cannot be located, please contact our team within 48 hours so we can immediately initiate a GPS-assisted carrier investigation and resolution.
Made-to-Order & Custom Tailored Styles
While the vast majority of our catalog is ready-to-ship within 1–2 business days, select haute couture silhouettes and bridal collections are handcrafted on a made-to-order schedule.
In-Stock Collection
Dispatched within 1–2 business days from our authorized partner ateliers directly to your doorstep.
Couture Production Window
Select tailored pieces require 10–14 business days for hand-beading, embroidery, and boning construction prior to dispatch.
Clear PDP Badge
Any piece requiring extended tailoring prominently displays a "Made-to-Order" badge on the product page and checkout receipt.
International Shipping Guidance
Shop in your preferred local currency while enjoying direct access to authentic premier American formalwear design houses.
130+ Presentment Currencies
Boutinie supports localized presentment currencies—including EUR, GBP, CAD, AUD, AED, and CHF. Your card will be billed in USD at the live foreign exchange rate without hidden currency surcharges from our boutique.
Phone Number Requirement
International couriers require a valid local telephone number for customs clearance and delivery coordination. Please verify your contact number at checkout.
Remote Area Transit
Certain island or remote territories may require 2–4 additional transit days for local customs handoff. Live tracking updates will reflect all regional handoffs.
Need Urgent Delivery or Fit Advice?
Our dedicated formalwear concierge is ready to verify dress measurements, expedite order dispatch, or answer event deadline questions.
