Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited options are available at checkout.
Do you ship internationally?
Yes! We ship to the US, Canada, and select international destinations. Shipping rates are calculated at checkout.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Email us at support@boutinie.com with your order number and reason for return. We'll guide you through the process.
Products
How do I find my size?
Check our Size Guide for detailed measurements and fit tips.
Are your dresses true to size?
Most styles run true to size. Product pages include specific fit notes where applicable.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely through Shopify Payments.
Still have questions?
Reach out to us via our Contact page — we're happy to help!
