Shipping policy
Shipping Policy
Thank you for shopping with Boutinie. We aim to deliver your order safely and within a reasonable timeframe.
Free Shipping
Enjoy free standard shipping on all U.S. orders over $300. For orders under $300, shipping costs are calculated at checkout based on your location and selected shipping speed.
Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Need your dress faster? Contact us at cs@boutinie.com for rush processing availability. Once your order is shipped, you will receive a confirmation email with tracking details.
Domestic Shipping (United States)
- Standard Shipping (5–8 business days): $9.95 — FREE on orders over $300
- Expedited Shipping (2–4 business days): Calculated at checkout
- Next-Day Delivery: Available upon request — contact us before placing your order
Delivery timeframes are estimates and may vary during peak seasons (prom, homecoming, holiday). We are not responsible for delays caused by shipping carriers or circumstances beyond our control. All shipments include tracking and basic insurance coverage.
International Shipping
We ship to select international destinations. Delivery times vary by location (typically 7–14 business days) and are not guaranteed. Shipping costs are calculated at checkout. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Order Tracking
After your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date. We will assist in working with the carrier to resolve the issue promptly.
Contact Us
📧 cs@boutinie.com
📞 +1 (908) 442-8448
